Cancellation policy

Some items in our store may be offered as a subscription, pre-order or try before you buy. This cancellation policy sets out how you can change or cancel these types of purchases.
Subscriptions
When you buy a subscription, you'll receive recurring deliveries. These are based on the subscription length and the frequency you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may renew automatically at the end of their term. If you don't want to renew a subscription, you can cancel it.
If you want to cancel or change your subscription, you can do so at any time. Order confirmation emails contain links to your order. From there you can manage your subscription.
See our return policy for more information about returns and refunds.
Pre-orders
When you buy a pre-order, you're buying a product that is sold out or coming soon but not yet in stock. We may take no payment or a partial deposit at checkout, store your payment method and then make and collect the full or remaining payment at a later date.
You can cancel a partially paid pre-order that hasn't been fulfilled. If the order has already been fulfilled, you can't cancel it, but you can request a full or partial refund. See our return policy for more information about returns and refunds.